Everyone deserves individual attention – it’s not a need but a requirement. We work closely with you to ensure that you needs get personal care and attention. To make you feel extra special, you will be assigned to one of our friendly account managers. This means that you will have your very own personal point of contact. Never feel like your contacting a stranger. Your account manager will keep in close contact with you and hold regular onsite check ups at your convenience. He/ she will keep you involved on any new product and industry developments as well as, be able to offer swift support for any queries or concerns you may have. Whatever assistance you may require, they are always available to provide effective, proactive solutions.
The only thing old fashioned about us is our values. Consistent commitment isn’t something that comes easily, that’s why we make it our priority. We want you to relax, knowing that you are in good hands and supported by a strong, knowledgeable team who takes your requests seriously.
We realise that many of us have had dissatisfying experiences with vending. From machine malfunctions, stale food, to the dreaded ‘out of stock sign’ which always so happens to be your favorite brand. Let’s not forget to mention when reporting a vending issue of concern, you only receive unsympathetic, half-hearted service …what the snack is up with that?
Well you won’t find that at Connect Vending. We have invested in comprehensive reporting systems to control and monitor all elements of your vending service.
This integrated vending management system helps us assist with stock control, provides accurate invoicing and cash reporting and ensures that if a mechanical issue does arise our team responds to it quickly and efficiently. Fleetmatics, our vehicle tracking system helps us to be efficient, encourages safe driving, reduces fuel consumption and improves engineer response time.
We would have many sleepless nights (not from drinking too much of our coffee) if we weren’t committed to reducing our environmental footprint.
We believe that all that we do now, will have a major influence on generations to come and that’s why we are on a quest to become a truly sustainable business. We not only want to provide you with fresh, delicious, healthier food and beverages but also have peace of mind knowing we take full responsibility for the impact our business on society and the environment.
Everything we do from our fully recyclable paper cups, machines AAA ratings and the procedures we take to ensure ethical product sourcing is part of our social and environmental mission.
For us it’s all about creating the minimum impact on our environment and on ourselves. Being sustainably mindful is embedded in our hearts. Learn more about how we are finding ways to be kinder to the environment and our community here.
Regular cleaning, hygiene management and proper care eliminates most machine problems and potential breakdowns. We ensure that thorough electro-mechanical checks on your machines are carried out by one of our trained and qualified engineers. Operating staff benefit from ongoing training as well as have essential core skills in cash handling, stock control and are knowledgeable about hygienic working practices, security, food additives, allergens and even the nutritional value of your products.
Our operators will attend site visits according to your request or vend volume per machine. If one of your machines does decide to give you a little trouble, don’t worry, we will log and prioritise your request. Our engineers resolve more than 90% of problems on their first visit but we will attempt to fix any problems that day. Parts that are not in stock are normally with us within 24 hours.
Unlike other competitors that supply extremely broad and extensive product lines, we concentrate on a select number of vending machine manufactures. This specific product range ensures that only the best manufacturers with the latest technologies are selected.
This forward thinking strategic focus enables us to bring an extensive level of attention to excellence, promising that you will receive premium quality every time.
…Food and beverage service technology at it’s finest.
“Success is built on our beliefs.”
The Connect Together philosophy is at the very heart of the management team here at Connect Vending. It provides a guiding set of principles for the way we work and interact with each other – and through that – the way we serve our customers.
The central focus of all we do is to achieve success. Success as measured by our customers’ satisfaction with the service we provide, as measured by our staff’s sense of fulfilment in their jobs, as measured by the commercial progress of our business and as measured by the fun we share as we make that progress.
No Time to Waste
Be greener, reduce petrol consumption, save energy, recycle
Our comprehensive approach to reducing our environmental impact means looking at all aspects of our business, how they interact and how we can integrate new solutions to create meaningful and sustained change.
We’ve found lots of ways to be kinder to the environment, here’s how:
We are proud sponsors of Berinsfield Football Club, Maccabi London Lions as well as, Wealdstone FC team.