Avoid shaking or tilting the machine. Vending machines are extremely heavy, and you’ll need much more than a Snickers to feel like yourself again after you’ve had one land on you.
How To Fix Snacks Stuck In Vending Machine
We’ve all been there – you put your money or tap your card, make your selection, and then… nothing. Your vending machine snack is stuck, or worse, the machine takes your payment and doesn’t dispense at all. Frustrating? Absolutely. But don’t worry, there are solutions to get your snack or a refund and solve the problem quickly. Whether you’re using a card vending machine, a contactless vending machine, or a traditional coin-operated one, these steps will help if you find your snack stuck in a vending machine.
Purchase the Same Item Again
- If you have the means, consider purchasing the same item again—sometimes the machine registers the failed transaction and automatically releases both items.
- If this happens, you’ll get two vending machine snacks for the price of one. If not, you can still request a refund from the supplier.
- Many vending machine providers recommend this as a quick troubleshooting step before reporting an issue.
Lift the Access Flap
If you’re wondering how to get snack stuck in vending machine unstuck, this simple trick might be your best bet.
- Some vending machines, including drink vending machines, have an access flap where the product drops down. Opening the flap can sometimes help free a stuck snack by releasing any pressure that may have built up in the machine. Let the flap fall shut to see if the impact dislodges the product.
- Avoid shaking or tilting the machine. Vending machines are extremely heavy, and you’ll need much more than a Snickers to feel like yourself again after you’ve had one land on you.
Contact the Supplier or Maintenance Service
- Most vending machines have a customer service number, QR code, or website printed on them. Look for these details on the machine.
- Call the number, scan the QR code, or visit the website to report the issue.
- Be ready to provide details such as the machine’s location, the product that failed to dispense, and your payment method.
- If the machine is operated by Connect Vending, you’re in luck! We’ll never expect you to pay for a product you didn’t receive, so you can submit a refund request here.
- If you keep experiencing snacks stuck in vending machines, consider vending machine hire from a provider with a strong support network to prevent future issues.
Takeaway
If you’re frequently experiencing vending machine problems, it may be worth discussing with your office or facility manager about vending machine hire from a more reliable vending machine provider. Companies like Connect Vending are committed to resolving issues quickly and ensuring customers get their machine snacks easily and conveniently.
Prevent future vending mishaps with a visit from one of our expert engineers. With 85% of service calls attended in 4 working hours, and 100% in 8 working hours, we’ll have you back up and running in no time.
So, the next time you find yourself saying, my snack is stuck in the vending machine, don’t despair! Remember that help is just a call, QR scan, or website visit away.