Who are we?
Connect Vending have been in the vending machine industry since 1996. We’re a family-owned business and pride ourselves not on trying to be the biggest, but the best at what we do.
Our founder, Stuart Coutts, began his experience with bean to cup coffee machines back in 1987 as co-founder and director of Clipper Coffee, creating his own tea and coffee distribution center. Selling his shares in 1992, Stuart made the move to become a consultant for a UK national vending machine company, based in London.
Full of beans ???? and determined to make his mark on the vending machine industry, Stuart created Connect Vending in 1996. Connect was born out of the demand for consistent, personal customer service, customised and cutting-edge technologies in the commercial coffee machines industry.
These days, Stuart acts as Executive Chairman, passing the title of CEO to his son Elyas Coutts, with Dan Levy as Managing Director.
What do we believe in?
Within Connect Vending, we aim to foster a culture of happy employees, making a positive impact on our local community and the environment. We believe that through our company culture and values, we create the environment for our employees to provide you with the best possible service – and have fun doing it!
The Connect Vending values are:
 |
 |
 |
 |
Why companies work with us
The ultimate core of our business is giving you, our customers, a great cup of coffee every time.
Across the UK, businesses large and small trust us to manage their commercial coffee machines, vending machines, water dispensers, micro markets and wholesale of consumables. Why is that?
SUPERIOR SERVICE
We don’t just say it – we have the stats and the happy customers to prove it.
- 100% of service calls attended within 8 working hours – starting from when you call or email us
- 82% of service calls attended within 4 working hours!
- 98% of commonly replaced commercial coffee machines and vending machine parts stored in engineer’s vans
- 90% first time fix rate – and no long delays waiting for parts. We’re on it!
PERSONALISED ACCOUNT MANAGEMENT
We’re not here to tell you that one size fits all. That’s exactly the opposite of our approach. From start to finish, our expert team act as consultants, giving advice and helping you discover the right solution for your workplace’s specific needs and goals. We work with you to establish what you want from a solution, who needs to be involved, the challenges with your existing commercial food and beverage offering and ultimately, what represents the best new addition to your employee benefits. We’ll develop your proposal until it’s right for you.
Working with limited space, or after something special for a large breakout area? No problem. Our team of dedicated installation specialists will conduct a thorough site survey for you, to ensure whichever vending machine option you choose looks right at home. We’ll keep you informed every step of the way.
IT’S ALL IN THE DATA
We have a team of dedicated account managers that each have their own small selection of accounts to manage, ensuring you get the best of their time and attention. Part of that account management relationship is a quarterly account review (or more frequently if you’d like to see us more often!), where we can discuss your vending machine solution and how it’s going – and give you insights into your actual vending machine data, to ensure your solution remains engaging and profitable for your staff and visitors.
How our vending services and processes work
From the moment you get in touch with us, to our relationship with your business years down the line – we aim for every interaction with us to be a great experience.
Contact us using our contact form, or give us a call (01865 341011). We’ll need a few details such as your name, company name, postcode and your enquiry. We’ll then pass your enquiry immediately to New Business, who will give you a call to arrange a first meeting.
Next stage is introducing you to us and the way we work, getting to know you, your business and the existing workplace food and beverage options you have in place. This helps us identify the issues and make the best possible recommendation for your employees and visitors. The more information and context you can provide us at this point, the better we are able to tailor your solution. We’ll take this information and build you a proposal for a solution, whether this is all-singing and all-dancing, mid-ground for your business or a mixture.
We can even offer you a coffee sampling session for your employees to taste the different coffee beans we offer – plus food tasting sessions if you’re looking for a micro market or food vending machine. In our experience, this really helps employees get engaged with the solution before you make a decision.
Once a proposal is agreed, we’ll send our lovely installation specialists over for the site survey. Depending on your order, lead times can vary between 2-7 weeks.
On installation day, we’ll make a fuss of you! Be it cutting a ribbon, offering an on-the-day promotion to increase uptake and engagement, or creating some posters to promote the launch. We’ll keep in regular contact to make sure you get your perfect start!
JOIN US
We are always on the lookout for ambitious, talented individuals to join us on our journey. If you're looking for a rewarding career with a rapidly growing company, we want to hear from you.
