When you purchase vending solutions from Connect Vending, you will have various options around the vending machine servicing and maintenance package to suit your support requirements.

We pride ourselves on delivering exceptional vending machine servicing and maintenance support throughout the lifetime of your machines, and for the duration of our working relationship with you. Our options for servicing and vending machine maintenance are customised to you and your business.

Our recommended option for vending machine servicing and maintenance is to opt for our Fully Managed Service.

As part of our consultation process, we will discuss these different vending machine servicing options and select the most appropriate plan to support you and your business.

Vending Machine Maintenance

Maintenance plans allow you to cover the costs of any callouts and on-site engineer time. This is the perfect solution for those who are wanting control over the products in your machines but don’t want to deal with the technical or maintenance aspects of the solution.

With this option you also take on the day-to-day cleaning and stock replenishment of the solutions, whilst still receiving our expert engineering support for any technical issues

Callout Vending Machine Servicing Plans

Some of our clients prefer to opt for a ‘reactive’ plan which covers engineer callouts as and when a vending repair service is required. 

We strongly recommend a Fully Managed Service or Maintenance Plan over a Callout Plan, as ad-hoc engineer visits can be costly and will not be covered in the same way as they would under a more comprehensive agreement.


What Is The Difference Between a Vending Machine Maintenance Plan and Callout Plan?

A vending machine Maintenance Plan is best suited for those clients who prefer to stock and operate their own vending machines, but don’t want the hassle of dealing with machine downtime or technical issue.

By having a Maintenance Plan in place, you’re outsourcing this technical element to Connect Vending, with our expert engineers visiting site whenever you have issues, and the cost of this being covered by the fee you pay for the plan.

Under a Callout Plan, you’re not able to access the same level of support from our Engineer team, and will instead be paying for callouts on an ad-hoc basis if something goes wrong. This can be costly and does not offer the same peace of mind for machine faults as our Fully Managed Service or Maintenance Plans do.

What Is The Difference Between a Vending Machine Servicing Plan and a Fully Managed Plan?

A fully managed plan covers all aspects of servicing and maintenance, including machine stocking and rotation, cleaning and machine maintenance, as well as comprehensive technical support should anything happen to your machines.

A vending machine servicing plan will not give you this same level of support, and will only cover technical aspects, not machine operation, stock management and rotation or cleaning.


Hear from our clients about how we've transformed their food and beverage provisions

Providing our staff with the facility to relax and enjoy a premium food and beverage offering which offers a wide range and diverse variety has been a highlight of our office move. We are certain the new concept will fuel our business aspirations into the future!

Ian Leech, Head of Procurement

We have had a great relationship with Connect Vending for the last five years and we have always been impressed with the service and support we receive from the team.

Lesley Pacey, PA to the Directors

The Deli Café is fantastic as it offers our staff a wide variety of food items, including vegan and gluten free options, and is easy to stay on top of when it comes to management.

Peter Slade, Facilities Manager

Connect Vending were professional, efficient and friendly when meeting us for the first time, this continued throughout the whole process and evoked trust in the solutions that were on offer.

Theresa Hackett, Facilities Manager