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ACCOUNT MANAGEMENT.

We're proud at Connect Vending that we have a dedicated team of Account Managers with their own individual sets of customers, to give you the exceptional service you deserve.

Our dedicated team of Account Managers are passionate about providing an exceptional vending experience to all our clients. That includes those with commercial coffee machines, office vending machines, office water dispensers, micro markets and more. Let us introduce you;

Charlie Peppett, Customer Relationship Manager

Charlie has been with Connect Vending since June 2023 and manages client accounts from Guildford area, all the way up to Birmingham. With a background in construction and facilities, he has a good grasp of the day-to-day challenges in facilities management and is a great account management partner to work with,.

Professional, detail oriented and with a great sense of humour, Charlie is well known for providing exemplary service to his customer base.

 

talytha coutts

Talytha Coutts, Customer Relationship Manager

Talytha joined the business in January 2024 and has a varied background in media and publishing. Having grown up while her family built the business and gained some experience working at Connect Vending over the years, she felt it was time for a new challenge. Talytha’s role involves visiting her clients in London and being the key point of contact for the business. Talytha visits her clients on a bi-weekly, monthly or quarterly vending account management visit – depending on their requirements.

Another part of the Account Management role is delivering detailed reports to customers on best selling products, any that are recommended to be swapped out, financial metrics and any contract changes. With a keen eye for detail, you can be assured you’re in safe hands with Talytha.

 

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FAQs

What products do you have available through wholesale?

We can supply coffee machine consumables including coffee beans, instant coffee, Granulated Skimmed Milk (GSM), chocolate powder and loose leaf tea. For machines that dispense hot water rather than readymade tea, we can also supply individually packaged teabags for infusing.

For vending machines we offer a full range of bottled and canned cold drinks, confectionery, crisps and nuts and other snacks. Throughout the year we also stock a range of Easter, Christmas and other seasonal products across our ranges. If you'd like to find out more about our specific seasonal products and offers, speak to our Wholesale team on orders@connectvending.co.uk or call us on 01865 341011.

Aside from our range of ambient products we also provide fresh food, fresh fruit and fresh milk. As with all our other products, these can be ordered from us regardless of whether you have machines purchased from us. It may be that you want to provide sandwiches, paninis, salads and other fresh food items to staff but stock them in your own fridge - whatever the need, we can supply.

How can I pay for my orders?

If you’re one of our existing customers, we will invoice you for your order and can arrange for monthly invoicing if you’re utilising standing orders or have other regular recurring spend.

If you are a new customer to us, you may still be able to pay via invoice, but in some circumstances, we may ask for payment to be made before products are dispatched from the warehouse.

Alternatively, we can accept card payments over the phone through our orders line on 01865 341011, Option 3.

How long will my order take to be delivered?

We offer Next Day Delivery on orders placed before 1pm. This means you will receive your order before close of business the following working day.

On some occasions you may require products that are not currently available in our warehouse. If this is the case, our Operations team will notify you of any delivery time constrains before your order is confirmed.

Which locations do you deliver to?

We can deliver products to anywhere in the UK mainland through our courier networks. Orders outside of this area may still be possible, but will need to be discussed with our Operations team ahead of placing an order.

Connect Vending were professional, efficient and friendly when meeting us for the first time, this continued throughout the whole process and evoked trust in the solutions that were on offer.

Theresa Hackett, Facilities Manager

Providing our staff with the facility to relax and enjoy a premium food and beverage offering which offers a wide range and diverse variety has been a highlight of our office move. We are certain the new concept will fuel our business aspirations into the future!

Ian Leech, Head of Procurement

We have had a great relationship with Connect Vending for the last five years and we have always been impressed with the service and support we receive from the team.

Lesley Pacey, PA to the Directors

In all of my conversations and meetings with Connect, they've been knowledgeable, helpful and efficient. I would have no hesitation in recommending them to potential clients.

Dawn McCue, Catering Manager

CASE STUDIES

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