We pride ourselves on delivering exceptional service and maintenance support throughout the lifetime of your machines, and for the duration of our working relationship with you. Our options for servicing and maintenance are flexible and are built around your specific requirements.
Our recommended option for servicing and maintenance of the machines is to opt for our Fully Managed Service.
This service gives you the best cover for any technical issues and ensures that an engineer is available to investigate and resolve any technical issues without incurring one-off callout fees.
However, this isn’t the right plan for every client, and some opt to pay for callouts as and when they are required. As part of our sales consultation process we will discuss these different options and select the most appropriate plan to support you and your business.
With this option a client can decide to operate their vending solution themselves, taking on the day-to-day cleaning and stock replenishment of the solutions, whilst still receiving our expert engineering support for any technical issues.
Maintenance Plans allow you to cover the costs of any callouts and on-site engineer time. This is the perfect solution for those who are wanting control over the items
On rare occasions, clients prefer to opt for a ‘reactive’ plan which covers engineer callouts as and when they are required. We strongly recommend a Fully Managed Service or Maintenance Plan over a Callout Plan, as costs for engineer visits can be costly and will not be covered in the same way as they would under a more comprehensive agreement.