SERVICING & MAINTENANCE.

When you purchase vending solutions from Connect Vending, you will have various options around the servicing and maintenance of your machines.

We pride ourselves on delivering exceptional service and maintenance support throughout the lifetime of your machines, and for the duration of our working relationship with you. Our options for servicing and maintenance are flexible and are built around your specific requirements.

Our recommended option for servicing and maintenance of the machines is to opt for our Fully Managed Service.

This service gives you the best cover for any technical issues and ensures that an engineer is available to investigate and resolve any technical issues without incurring one-off callout fees.

However, this isn’t the right plan for every client, and some opt to pay for callouts as and when they are required. As part of our sales consultation process we will discuss these different options and select the most appropriate plan to support you and your business.


Maintenance Plans

With this option a client can decide to operate their vending solution themselves, taking on the day-to-day cleaning and stock replenishment of the solutions, whilst still receiving our expert engineering support for any technical issues.

Maintenance Plans allow you to cover the costs of any callouts and on-site engineer time. This is the perfect solution for those who are wanting control over the items


Callout Plans

On rare occasions, clients prefer to opt for a ‘reactive’ plan which covers engineer callouts as and when they are required. We strongly recommend a Fully Managed Service or Maintenance Plan over a Callout Plan, as costs for engineer visits can be costly and will not be covered in the same way as they would under a more comprehensive agreement.

CASE STUDIES

Hear from our clients about how we've transformed their food and beverage provisions

Providing our staff with the facility to relax and enjoy a premium food and beverage offering which offers a wide range and diverse variety has been a highlight of our office move. We are certain the new concept will fuel our business aspirations into the future!

Ian Leech, Head of Procurement

We have had a great relationship with Connect Vending for the last five years and we have always been impressed with the service and support we receive from the team.

Lesley Pacey, PA to the Directors

Connect Vending were professional, efficient and friendly when meeting us for the first time, this continued throughout the whole process and evoked trust in the solutions that were on offer.

Theresa Hackett, Facilities Manager

In all of my conversations and meetings with Connect, they've been knowledgeable, helpful and efficient. I would have no hesitation in recommending them to potential clients.

Dawn McCue, Catering Manager